Ordering and Returns Policy
Order and Delivery Process
At Pharissa, all bikinis and swimsuits are prepared to order, working with a limited stock system.
Orders are processed within approximately 2–4 business days.
Delivery time may vary depending on the shipping company and the customer's location.
Right of Withdrawal and Return Conditions
In accordance with applicable consumer regulations in the European Union, customers can exercise their right of withdrawal within 14 days of receiving the order.
However, for hygiene reasons, bikinis, swimsuits, and similar garments cannot be returned if they have been opened, used, or if the hygiene seal has been removed.
For a return to be accepted:
- The product must be unused
- It must retain all its tags
- The hygiene seal must be intact
- It must be returned in its original packaging
Note: Products that cannot be resold due to their condition will not be accepted.
Products not eligible for return
Returns will not be accepted in the following cases:
- Bikinis, swimsuits, or underwear that have been opened or used
- Products that have been washed or show signs of use
- Products with perfume, makeup, or stains
- Products without tags or with the hygiene seal removed
Returns will only be accepted in the case of a manufacturing defect or incorrect product.
Defective or damaged products
If you receive a defective product, it must be reported within 48 hours of delivery.
After this period, the request may not be accepted.
It is recommended to check the package at the time of delivery.
Return or exchange request
To request a return or exchange, you must contact our customer service team.
Requests will be evaluated within 1–2 business days.
Shipping and handling costs
For returns and exchanges:
- Shipping costs are borne by the customer
- Only the product amount is refunded
- Logistical and handling costs may be deducted
For exchanges, shipping costs will also be assumed by the customer.
Undelivered orders
In the case of uncollected or returned orders:
- Logistical and shipping costs will be deducted
Pharissa is not responsible for undelivered orders due to incorrect or incomplete addresses.
Refund process
Once the product is received, it will be inspected.
Approved returns:
✔️ Are processed within 3–5 business days
✔️ Are made using the same payment method
Depending on the bank, the refund may take 7–10 business days to appear.
Return address
Returns must be sent only to the address provided by Pharissa.
The sender's address on the original package is not valid as a return address.
Returns without prior authorization will not be accepted.
Situations not considered defects
The following are not considered defects:
- Color differences due to screen or lighting
- Small sewing details
- Natural fabric variations
- Incorrect size choice
Contact
📧 pharissaofficial@gmail.com
📲 Instagram: @pharissaofficial
Final note
By placing an order, the customer accepts this policy.
Pharissa aims to offer high-quality products that allow every woman to express her style with elegance and confidence during the summer.
