Shipping and Returns Policy
Order and Delivery Process
All products offered on Pharissa are carefully prepared to order. We do not work with pre-existing stock.
Therefore, orders are processed within an estimated 1–3 business days and delivered within approximately 7-10 business days.
Delivery times may vary depending on the shipping company and the customer's location.
Right of Withdrawal and Return Conditions
In accordance with consumer protection regulations, customers may exercise their right of withdrawal within 14 days of receiving the order.
However, due to the nature of some Pharissa products (such as bikinis, swimsuits, and beachwear), these may be considered hygiene items, and therefore their return may be restricted.
For a return to be accepted:
- The product must be unused
- It must retain all original tags
- It must be returned with its original packaging and complete accessories
Note: If the product shows signs of use or loss of value, Pharissa reserves the right to apply a deduction or reject the return.
Return Request
To request a return, you must contact our customer service team.
Requests will be answered within 1–2 business days.
Shipping and Return Costs
Return shipping costs, as well as possible customs fees, will be borne by the customer.
Only the product amount will be refunded.
In some cases, logistical and management costs may apply.
Cases where returns are not accepted
Returns will not be accepted in the following cases:
- Hygiene products such as bikinis, swimsuits, or underwear (except for manufacturing defects)
- Products that are used, washed, or have stains, perfume, or other signs of use
- Products without tags
- Products damaged by the customer or with deformations
Defective Products
In case of receiving a defective product or one with a manufacturing error, it must be reported within 48 hours of delivery.
After this period, the request will be evaluated according to the condition of the product.
It is recommended to check the package at the time of delivery.
Undelivered Orders
In the case of uncollected orders or those returned by the shipping company, any generated logistical costs may be deducted from the refund.
Pharissa is not responsible for undelivered orders due to incorrect or incomplete information provided by the customer.
Refund Process
Once the product is received in our warehouse, it will be inspected and the refund will be processed within 3–5 business days.
The refund will be issued using the same payment method used for the purchase.
Depending on the bank, the amount may take up to 10 business days to reflect.
Return Address
Returns must be sent only to the address provided by Pharissa.
The sender's address on the original package is not valid as a return address.
Returns sent without prior authorization will not be accepted.
Situations not considered defects
The following will not be considered product defects:
- Small differences in seams or fabric
- Color variations due to lighting or screen
- Sizing issues if the size guide has not been consulted
- Small variations in manufacturing measurements
Contact
For any inquiries, you can contact us at:
📧 pharissaofficial@gmail.com
Note
By placing an order, you agree to this policy.
Pharissa aims to offer a perfect combination of elegance, comfort, and modern design in beach fashion, while ensuring a transparent and secure shopping experience.
